At the time of placing the order, the Member shall state the full name of the recipient as stated in his / her (recipient’s) government approved photo identification. At the point of delivery the recipient shall collect the product, by furnishing any one of the following government approved photo identification card:

• Ration Card ( should be issued in the name of the Member/recipient );
• Drivers License;
• Permanent Account Number (PAN) card;
• Voters Identification card; or
• Passport.

Delivery shall be made by the Company / courier agent only after the photo and name of the recipient is verified and confirmed by them. To ensure safe and secure delivery of the package the details of the government photo identification will be noted. The recipient of the package must cooperate with the courier agent by providing required and valid copies of his / her government approved photo identification.

In case the Member wants any other person to receive the delivery on his behalf he / she needs to specify details of the same at the point of ordering. All items shall be delivered directly to such person and under any circumstances whatsoever, the Member cannot change the recipient details after the order is processed.

The Member has the option to change the shipping address, before the product is actually shipped. You can contact our customer care executives to change the shipping address for your purchase.

Shipping Charges and any other charges will be bourne by the customer. Recipient accepting delivery should carefully examine the package delivered and shall not accept deliveries where the packaging has been tampered with. The recipient receiving the delivery also has the option to open the package and check its contents prior to accepting the delivery or signing the delivery receipt. They shall not accept deliveries, where they find that the box is empty or the contents are damaged or the contents are not in accordance to the order placed.

The recipient, upon signing the delivery receipt, acknowledges the receipt of the product in terms of the order placed with the Company. The Company is not liable to the Customer / recipient for any refund / replacement, under any circumstance, for any subsequent complaints with respect to such deliveries

If the recipient is not available at the time of delivery, the Company / courier agent shall try and deliver the item thrice before returning the same to efifdiamonds.com . All costs for re-shipment and handling in the case of non-delivery to the Member shall be chargeable to the Member.

Guarantee for delivery made by the Company is subject to terms and conditions of the courier company. Any inconsistency / errors in name or address will result in non delivery of the product

INSURANCE

Only transit insurance shall be provided by efifdiamonds.com and it shall be valid only upto the time of acceptance of delivery.

RETURN POLICY

Return Policy At EF-IF Diamond Jewellery, every piece we is crafted & packed with the utmost care, using the highest standards in the industry. Due to the nature of our products and the security measures we must uphold, we have a strict no-return and no-exchange policy on all purchases. Why We Don’t Accept Returns: Our policy is in place to protect the authenticity and integrity of each piece we sell. In recent times, the diamond industry has faced significant challenges with return fraud, including instances where diamonds are swapped for lower-grade or lab-grown stones. To maintain our commitment to quality and protect against these risks, we do not accept any returns or exchanges once a piece has left our facility. Your Satisfaction Matters: We want you to feel confident in your purchase. Our team is available to assist you before you buy, answering any questions about quality, specifications, and design. For your convenience, we also provide certificates of authenticity and detailed descriptions for every item. Please ensure that you review all product details and ask any questions prior to purchase. Once an item has been sold, it cannot be returned or exchanged under any circumstances.